We are living in the age of information. Businesses, non-profit organizations and governments (including schools systems) collect all kinds of data in order to identify trends and improve performance.  But the data needed to benchmark overall organizational progress are different from the data that will help front-line providers to customize their services or improve learner outcomes. How can organizations be sure they are gathering the right data for these different purposes, and that they are using them to make more effective decisions? How can those working in less-developed countries build capacities for gathering, interpreting and responding to data?